Family Promise of Metro East is hiring a Full-time Case Manager
Family Promise of Metro East is a new affiliate of the national Family Promise program dedicated to helping families experiencing homelessness in NE and SE Portland achieve sustainable independence. We work in partnership with local faith communities to provide housing, case management, meals and community for children and their families experiencing homelessness.
Case Manager Job Objective
This organized, compassionate, and motivated person will quickly transition families from homelessness to permanent housing, following a rapid rehousing, housing first approach. The Case Manager (CM) will assist families in obtaining outcomes such as securing employment, increasing earning potential, securing/maintaining housing, and securing a trade/certificate. The CM will work hand in hand with the Executive Director and volunteers to ensure families served have the support they need to be successful.
This organized, compassionate, and motivated person will quickly transition families from homelessness to permanent housing, following a rapid rehousing, housing first approach. The Case Manager (CM) will assist families in obtaining outcomes such as securing employment, increasing earning potential, securing/maintaining housing, and securing a trade/certificate. The CM will work hand in hand with the Executive Director and volunteers to ensure families served have the support they need to be successful.
Responsibilities:
Administrative Responsibilities:
Additional Responsibilities:
- Lead the intake process for all potential families: conduct intake interviews including talking with referral source(s)/partners; conduct orientation for new families moving into the shelter program.
- Communicate with the Executive Director to ensure Host congregations have necessary family information (work schedule, food allergies, etc.).
- Assist with job applications and interview preparation; budgeting/financial coaching; getting families connected to necessary resources (daycare, counseling, educational programs, etc.)
- Find housing for families by liaising with landlords and getting families ready as needed: debt repair, ensuring families can get utilities turned on in their name, will have furniture, etc.
- Develop relationships with partner organizations and maintain a database of resources for families.
- Serve as an advocate for families with community service agencies.
- Provide crisis support to families and volunteers as needed.
- Conduct weekly individual meetings with network families (minimum) and monthly meetings with graduates. Conduct home visits and communicate in a way that is mutually convenient.
- Additional responsibilities as needed.
Administrative Responsibilities:
- Work with /supervise volunteers. Supervise interns as needed.
- Document all case management activities.
- Track services provided (furniture, bus passes, financial assistance, gas cards, etc.).
- Responsible for collecting and managing data, accurately and efficiently.
- Keep case file records for every family, to meet program, funder and family needs.
Additional Responsibilities:
- Must have valid driver’s license and willingness to use personal vehicle to transport guests if necessary (reimbursed for mileage).
- Some lifting of materials/donations and help moving families into their own apartments.
- Assistance at fundraisers and special events as needed.
Accountability: The Case Manager reports to the Executive Director.
Salary and working hours:
Education, Experience and Skills
The successful candidate is enthusiastic and can display good judgment, take initiative, and help families achieve outcomes. Must have a can-do, figure-it-out attitude.
Required Qualifications:
Preferred Qualifications:
Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, or working conditions associated with a job. They are intended to be accurate reflections of the principal job elements. This job description does not create an employment contract. Prior to any offer of employment, candidates must agree to a legal background check and motor vehicle records search.
Family Promise of Metro East is committed to inclusivity and equity. We seek the most talented team members who bring their true selves, with diverse backgrounds, cultures, perspectives, and experiences. We are interested in receiving applications from people who consider themselves under-represented in their talent communities. As an equal opportunity employer, we value and encourage diversity and consider applicants for all positions without regard to race, color, religion, creed, gender, sex, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. Our commitment applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
To apply, send a cover letter and resume to Michele Veenker via email: michele@familypromisemetroeast.org.
Salary and working hours:
- The range for this position is $40,000 - $45,000 depending on experience. This is a full-time, salaried, exempt position. The typical week is 40 hours, and the Case Manager must be available to work nights, some weekends, and be on call. The position includes health care benefits, and a 3% bi-lingual premium will be offered to qualified candidates. Mileage reimbursement for work-related car travel.
Education, Experience and Skills
The successful candidate is enthusiastic and can display good judgment, take initiative, and help families achieve outcomes. Must have a can-do, figure-it-out attitude.
Required Qualifications:
- Experience navigating housing and systems of care for one's self or others.
- Must be detail oriented, execute projects in a fast-paced, often pressured environment; able to prioritize, self-manage, work independently and use good judgment at all times.
- Must be proficient in computer programs and demonstrate a record of tracking outcomes, recording case notes.
- Must possess a positive attitude, modeling this for families we serve.
- Comfortable working with a variety of guests we serve, faith community volunteers, corporate and foundation partners, etc.
Preferred Qualifications:
- Lived experience with homelessness or poverty, as an adult or child.
- Experience in direct service related to housing placement, shelter, and/or family services.
- Experience in or knowledge of trauma-informed care, rapid-rehousing, housing-first and a strength based approach.
Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, or working conditions associated with a job. They are intended to be accurate reflections of the principal job elements. This job description does not create an employment contract. Prior to any offer of employment, candidates must agree to a legal background check and motor vehicle records search.
Family Promise of Metro East is committed to inclusivity and equity. We seek the most talented team members who bring their true selves, with diverse backgrounds, cultures, perspectives, and experiences. We are interested in receiving applications from people who consider themselves under-represented in their talent communities. As an equal opportunity employer, we value and encourage diversity and consider applicants for all positions without regard to race, color, religion, creed, gender, sex, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. Our commitment applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
To apply, send a cover letter and resume to Michele Veenker via email: michele@familypromisemetroeast.org.
